QE not starts for 4.20 & trial license verification fails
9 replies
krzysiaczek99
7 years ago #115785
Hello,
I just installed QA 4.20 and I can’t start QE. Also verification of trial license fails. What can I do ??
Krzysztof
tomas262
7 years ago #140089
Hello,
do you mean the program just won’t start at all or you just have a problem with your license? You can send me a reset request to [email protected] I can have a look at your license
krzysiaczek99
7 years ago #140091
I just tried to run QantEditor.exe and it was not working, Does it need license also ?? Just nothing happen when i run this
Krzysztof
tomas262
7 years ago #140108
Hello,
license is not required to run the editor. Is there any error message appearing or the editor just won’t show up?
krzysiaczek99
7 years ago #140111
it does not show up in both cases: when i start it as an exe file and from inside QA which works now
Krzysztof
Tamas
7 years ago #140119
krzysiaczek99
7 years ago #140120
Here they are. Does it work for you ?? I have also on my PC QA 4.0 and QE works there with no problem
Tamas
7 years ago #140121
Hello, thanks for the log. It looks that there is some problem with db. Your db file is corrupted.
Please remove the /db directory from your installation directory and start QE or QA. It will create a new db folder with the correct structure.
Sincerely,
Tomas
krzysiaczek99
7 years ago #140122
I did this but QE still don’t show up. DB directory was recreated and some files put there. Did you try fresh install of QA from the web and than start QE ?? Those were my steps
Tamas
7 years ago #140123
If there is any error we will release a new update with fix.
I will try it out and let you know.
Tomas
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